Refund & Warranty Policy

At ADDIES, we want you to feel confident when purchasing your watch. If you are not completely satisfied with your purchase, our return and refund policy provides a simple way to request a return, exchange, or refund.

This policy applies to purchases made through the official ADDIES website.

1. Returns, Exchanges & Refunds

You may request a return, exchange, or refund within 30 calendar days from the date your order is delivered, based on the delivery information provided by the shipping carrier.

We accept returns for reasons including:

· Product functional or quality issues

· Damage that occurred during transportation

· Incorrect item received

· Change of mind

· Incorrect item or model ordered

· Other non-quality related reasons

For non-quality related returns, return shipping costs and applicable restocking fees may apply.

For confirmed product defects or shipping damage, ADDIES will review the case and provide an appropriate solution in accordance with this policy.

2. Conditions That Are Not Considered Product Defects

The following situations are generally not considered manufacturing or product quality issues:

Improper Use or Accidental Damage

Damage resulting from:

· Improper use

· Accidents or impacts

· Drops or collisions

· Unauthorized repair

· Unauthorized opening or modification

· Alteration of the product

· Other damage caused by the customer

is not considered a manufacturing defect.

Pre-Existing or Disclosed Defects

Products sold with clearly disclosed defects, cosmetic imperfections, or other conditions stated before purchase cannot be returned or exchanged based on those disclosed conditions.

Color Differences

Slight differences between the actual product and images displayed on the website may occur due to:

· Lighting conditions

· Photography

· Monitor settings

· Mobile device displays

· Individual screen calibration

Such differences are not considered product defects.

3. Return Requirements

To qualify for a return or exchange, the following conditions must be met:

1. Return Within 30 Days

The return request must be submitted within 30 calendar days from the delivery date.

2. Original & Unused Condition

The watch must remain in its original, unused condition.

The product should not have:

· Scratches

· Stains

· Signs of wear

· Cosmetic damage

· Unauthorized alterations

· Other signs of use

3. Complete Original Packaging

Please return the watch with its original packaging and accessories, including where applicable:

· Watch box

· Protective films

· Tags

· Instruction manual

· Warranty card

· Accessories

· Other items included with the original order

Please do not place shipping labels, adhesive tape, or other stickers directly onto the original watch box.

4. Promotional Gifts

If your order included a promotional gift, the gift should also be returned with the order.

If a promotional gift is missing, damaged, or not returned, the corresponding value may be deducted from the refund where permitted by applicable law.

Items that do not meet the return requirements may be rejected and returned to the customer at the customer’s expense.

4. Accepted Return Shipping Methods

Customers may return eligible items using:

· Standard postal services

· Registered mail

· Express courier services

We strongly recommend choosing a trackable shipping service and keeping the tracking information until the return has been successfully processed.

ADDIES is not responsible for return shipments that are lost or damaged while being transported back to us when the customer is responsible for the return shipment.

5. How to Request a Return

Please contact our Customer Support team before sending your product back.

Email:

info@addieswatches.com

Please include:

1. Your order number

2. The product name or model

3. The reason for the return or exchange

4. A description of the issue

5. Photos or videos when applicable

Our team will review your request and provide the appropriate return instructions.

Please do not send a return package to an address obtained from the shipping label or from another source without first receiving return instructions from ADDIES.

6. Return Inspection

Once your returned product arrives, it will be inspected to confirm that it meets the applicable return requirements.

If the return is approved, we will process your refund or exchange according to the agreed resolution.

If the returned product does not meet the stated requirements, ADDIES may reject the return or deduct applicable costs from the refund where permitted by applicable law.

7. Refund Processing

Once your returned product has been received and approved, we normally process the refund within 3 business days.

Refunds are issued to the original payment method whenever possible.

After we issue the refund, the actual time required for the funds to appear in your account depends on your bank, credit card company, or payment provider.

In general, please allow approximately 5–15 business days for the refund to be fully reflected in your account.

8. Exchanges

If you would like to exchange your watch for another model, please contact our Customer Support team.

Exchange requests are subject to product availability.

If the replacement item has a different price, we will provide instructions for paying the difference or receiving the applicable refund.

For exchanges resulting from a customer preference or ordering mistake, return shipping and any applicable additional shipping costs may apply.

 

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2-Year Limited Warranty

Every ADDIES watch purchased through our official website is covered by a 2-Year Limited Warranty, beginning from the date of delivery.

Our warranty is designed to cover manufacturing-related functional problems that occur under normal use.

What the Warranty Covers

The warranty covers:

✔ Movement failure or malfunction resulting from a manufacturing defect under normal use

If a covered issue is confirmed, ADDIES may, at its discretion:

· Repair the watch

· Replace the affected component

· Replace the watch with the same or an equivalent model

· Provide another appropriate solution

What the Warranty Does Not Cover

The warranty does not cover damage caused by:

✘ Accidents, impacts, drops, or misuse

✘ Unauthorized opening, repair, modification, or alteration

✘ Scratches, dents, or other cosmetic damage caused by normal wear or external impact

✘ Normal wear and tear of the watch

✘ Damage to consumable or cosmetic components, including crystal, case, bezel, strap, crown, coating, or similar parts, unless the issue is confirmed to be a manufacturing defect

✘ Water damage resulting from improper use of the watch

✘ Water damage caused by improper crown operation or failure to follow the watch’s water-resistance specifications

✘ Water damage caused by exposing the watch to conditions beyond its stated water-resistance rating

Water Resistance

Water resistance varies by model.

Please refer to the specifications of your individual watch before exposing it to water.

Water resistance may decrease over time due to normal aging, wear, impact, or deterioration of seals.

Always ensure that the crown is properly positioned and secured before exposing the watch to water.

Water damage caused by improper use or exceeding the specified water-resistance rating is not covered under the warranty.

Warranty Service

If you believe your watch has developed a manufacturing-related issue covered by the warranty, please contact:

info@addieswatches.com

Please provide:

· Order number

· Watch model

· Description of the issue

· Photos or videos showing the problem, if applicable

Our Customer Support team will review the information and provide further instructions.

Depending on the issue, you may be required to send the watch to a designated service facility for inspection or repair.

Customers may be responsible for shipping costs when the issue is determined not to be covered by the warranty.

Important Notice

This Return & Refund Policy and Limited Warranty are subject to applicable consumer protection laws.

Where applicable law provides consumers with rights that cannot legally be excluded or limited by a warranty or return policy, those rights remain unaffected.