Política de envío
Shipping & Delivery
At ADDIES, we aim to make worldwide delivery simple and reliable. Product prices include standard registered international shipping to most destinations around the world.
Orders may be fulfilled from our warehouses in China or the United States, depending on product availability, destination, and fulfillment arrangements.
Additional shipping charges may apply to certain remote or higher shipping fee.
Shipping Methods
To provide reliable international delivery, we work with a range of established logistics and shipping partners.
The shipping carrier and service will be selected based on your destination, order details, and the most suitable available shipping route.
Depending on the destination, your order may be shipped through international carriers or local delivery partners.
If you would like to request a specific shipping service, such as DHL, FedEx, or EMS, please contact our customer service team before your order is dispatched. We will confirm whether the requested service is available and advise you of any additional shipping costs.
Estimated Delivery Times
Delivery times vary depending on the destination and fulfillment location.
Our typical estimated delivery times are:
· United Kingdom: 5–7 business days
· European Union: 8–12 business days
· United States: 7–12 business days
· Other destinations: 7–20 business days
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may be affected by customs clearance, local carrier operations, public holidays, weather, and other circumstances outside our control.
Once your order has been dispatched and a tracking number has been issued, the shipping address cannot be changed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with the relevant tracking information.
Please note that tracking updates may take some time to appear, particularly during international transit or customs processing.
If you have any concerns about the status of your shipment, please contact our support team with your order number.
Customs, Duties & Import Taxes
Depending on the destination country, international orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
Customs requirements and import regulations differ between countries. We recommend contacting your local customs authority if you need further information about potential charges for your order.
DDP Shipping
For selected destinations, ADDIES may offer DDP (Delivered Duty Paid) shipping options.
With DDP shipping, applicable duties and taxes are handled through the shipping service, so the recipient generally does not need to arrange payment separately upon delivery.
If a DDP option is available for your destination and order, the applicable shipping method will be indicated during checkout.
Delivery Problems
If a shipment cannot be successfully delivered because the recipient refuses to pay applicable customs charges, provides incorrect or incomplete delivery information, or otherwise prevents delivery, the package may be returned to the sender.
In such circumstances, applicable shipping, return, customs, or handling costs may be deducted from any refund, in accordance with our Return & Refund Policy and applicable law.
If your package arrives damaged or you experience another delivery issue, please contact us as soon as possible so that our customer service team can assist you.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact our Customer Support team: