Refund & Warranty Policy

1. Return, Exchange & Refund Policy

This policy applies exclusively to purchases made on our official website, https://addieswatches.com/.

You may request a return, exchange, or refund within 30 calendar days of the delivery date, based on the logistics record.

We accept returns for the following reasons:

  • Product functional or quality issues

  • Damage caused during transportation

  • Wrong item received

We also accept returns for non-quality-related reasons, such as a change of mind or ordering the wrong item.

Please note: Return shipping costs and possible restocking fees may apply.

2. Important Notes: What Is Not Considered a Quality Issue

The following cases are not considered product quality issues:

  1. Damage caused by improper use, accidents, unauthorized repairs or modifications, or other man-made factors.

  2. Items sold with known and disclosed defects, such as B-stock products or visible cosmetic flaws stated before purchase. These disclosed defects cannot be used as grounds for a return or exchange.

  3. Color differences resulting from lighting conditions or variations in screen displays.

3. Return Requirements

To qualify for a return or exchange, items must meet the following conditions:

  1. Be returned within 30 calendar days of delivery.

  2. Remain unused and in their original condition, with no scratches, stains, cosmetic damage, or alterations.

  3. Include all original packaging and accessories, including the watch box, protective films, tags, manuals, and other included items.

    • Please do not attach shipping labels directly to the watch box.

  4. Include any promotional gifts received with the order.

    • If a promotional gift is missing or damaged, its value may be deducted from the refund.

Items that do not meet these requirements may not be accepted for return. If returned to the customer, additional shipping costs may apply.

4. Accepted Return Shipping Methods

We accept returns sent via:

  • Standard postal mail

  • Registered mail

  • Express courier services

We strongly recommend using a shipping method with tracking to reduce the risk of lost packages.

5. Return Instructions & Refund Processing

Step 1: Contact our support team

Email us at info@addieswatches.com with your order number and a description of the issue.

Step 2: Follow the return instructions

Please wait for our team to provide the return address and instructions before shipping your item.

Step 3: Inspection and refund

Once the returned item has been received and inspected, approved refunds will be issued within 2 business days.

The time it takes for the refund to appear in your account depends on your bank or payment provider. Please allow an estimated 5–15 business days for the full process to be completed.

6. Warranty Policy — 2-Year Limited Warranty

All watches purchased from addieskinwatches.com are covered by a 2-year limited warranty from the delivery date.

What Is Covered

  • Movement failure under normal use.

What Is Not Covered

  • Damage caused by improper use, accidents, unauthorized opening, repairs, or modifications.

  • Cosmetic components, including the crystal, case, bezel, strap, crown, and coating.

  • Water damage caused by incorrect crown operation or exceeding the watch's rated water resistance.

How to Request Warranty Service

If your watch requires warranty service, please contact info@addieswatches.com with your order number and a description of the issue.

You may be required to ship the watch to our designated service facility. Our support team will provide the necessary instructions and guide you through the process.